FAQ

On your desktop, tablet, or smart phone:

• Click 'Register' on the homepage
• Choose the event type you want to register for
• Choose from 'Start a team', 'Join a team', or 'On your own'
• Complete the registration form to access your personal fundraising page and/or team fundraising page
• Once your register, you will receive a welcome email to help you start your movement and your fundraising.
• As you fundraise, you will receive updates about the upcoming event, contests and incentives, along with the bades as you achieve new milestones.

Joining as a family: If you are participating with family, it is up to you to decide how you wish to join. Our website is designed to enable you to have a fundraising page for each family member to fundraise from their own networks and then join them together as a ‘Team.’ However, some families opt to fundraise together and promote one family page. For support on making the best choice for your family, contact us at laceup@diabetes.ca.

Start a team at work: If you are participating with colleagues, we recommend choosing the ‘Start a Team’ option when you join, so that everyone involved in your initiative can manage their own personal fundraising page.

You need to know the Team Name or the Team Captain’s Name, it’s to find them. From there it’s simple:

• Click 'Join' on the homepage
• Select the 'Join a Team' option
• Search the Team Name or Team Captain's Name
• Click the 'Join' button next to the correct search result
• Complete the registration form to access your personal fundraising page

There is a small fee to join, which covers the cost of your fundraising kit. This fee does not count towards your fundraising goal. All participants are encouraged to raise funds online.

Kids under 18: $10
Early bird adult: $25 (early bird timing: April 1 - July 1, 2025)
Adult: $30 (after July 1, 2025)

There is no fundraising minimum required to participate. We cheer on your fundraising success through badges and emails at different milestones throughout your experience. Reach new milestones at $250 raised, $500 raised, $750 raised and $1,000 raised. See our rewards and contests for milestone gifts and ongoing contests.

Once you have completed your online registration from your phone, tablet, or computer, you’ll be logged in to your Participant Centre. This is your hub for online fundraising!

If you need assistance contact laceup@diabetes.ca. We are happy to help you get started!

Funds raised through Lace Up to End Diabetes support education, support services, advocacy, and diabetes research that could lead to the next big medical breakthrough.

Here are some examples:

• Research: Funding the best researchers in Canada who are working hard to change the future of diabetes, to fill gaps in knowledge and ultimately find a cure.
• Knowledge & Connection: Reaching out to newly diagnosed people with vital support and the most up-to-date information and tools to help manage their diabetes.
• D-Camps: Enabling children with type 1 diabetes to attend D-Camps, an authentic summer camp experience where they learn to manage their diabetes while building lifelong friendships.
• Advocacy: Advocating on behalf of people with diabetes for better public policies such as improved access to diabetes medications, devices and supplies.
• Healthcare Provider Support: Providing healthcare professionals with the latest information and advancements in diabetes research so they can offer the best care to their patients.
• Changing the conversation around diabetes: Increasing support for people living with diabetes and reducing stigma so that we can improve health outcomes and quality of life.

You can input and track your cash donations online. Simply, log on to the Participant Centre and click the “Add” button in the 'Personal Donations' widget.

Please note: Cash donations entered online will not be counted towards your fundraising achievement badges. These donations will remain unconfirmed until we are able to receive and deposit them.

To submit your cash donations to use, please complete the donor information on the Offline Donation Form for each individual cash donation that you receive. To avoid mailing cash, send a cheque for the total of all cash donations listed on your Offline Donation Form to:

Lace Up to End Diabetes
New address to come End of March

Please note: When you're entering your credit card donation, be sure to include your donor's information under the first section ('Donor Information') of the form. This will ensure they receive a tax receipt. Then, enter your own credit card information under the second section of the form, 'Billing Information'.

Great question! There are a couple of different ways you can donate online. Most of the time you will receive an email with a link to the sender’s fundraising page. When you click on that link, you 'll be redirected to their page where you’ll see a Donate button. Click ‘Donate’ and complete the form to make your donation.

You may also see a post on social media—the process is the same. Click on the link in the post, which takes you to your personal Lacer fundraising page. Click ‘Donate’ and complete the form. If you do not have the link, no problem. Visit our website and click ‘Donate’ in the top navigation. From there, you can search for the person or team you wish to donate to.

All online donors will receive an electronic copy of their official tax receipt at the email address they supplied when completing their donation. Sometimes receipts end up in junk or spam folders, so be sure to check those folders too. If you have trouble finding your tax receipt, please contact