FAQ

On your desktop, tablet, or smart phone:

• Click Register on the homepage
• Choose the event type you want to register for.
• Choose from Start a team, Join a team, or On your own
• Complete the registration form to access your personal fundraising page and/or team fundraising page.

If you are participating with family, it is up to you to decide how you wish to join. Our website is designed to enable you to have a fundraising page for each family member to fundraise from their own networks and then join them together as a team. However, some families opt to fundraise together and promote one family page. For support on making the best choice for your family, contact us at laceup@diabetes.ca.

If you are participating with colleagues, we recommend the Start a Team option when you join, so that everyone involved can manage their own personal fundraising page.

Once you register, you will receive a welcome email to help you start your movement and your fundraising. As you fundraise, you will receive updates about the upcoming event, along with badges as you achieve new milestones.

Once you know the team name or the team captain’s name, it’s simple to find them:

• Click Join on the homepage
• Select the Join a Team option
• Seach the Team Name or Team Captain's Name
• Click the Join button next to the correct search result
• Complete the registration form to access your personal fundraising page.

There is a small fee to join, and in exchange you get to choose your first incentive. All participants are encouraged to raise funds online. We cheer on your fundraising success through a variety of badges at different fundraising tiers ($75, $150, $250, $500, $1,000, $2,500, and $12,500).

There is no fundraising minimum required to participate. We cheer on your success through badges and emails at different milestones throughout your experience.

Once you have completed your online registration from your phone, tablet, or computer, you’ll be logged in to your participant centre, your hub for online fundraising.

Set up your personal and/or team page, copy your page link, update your goal and more here. You’ll also see which badges you’ve earned so far, and what you can do to earn the rest.

Need help, contact laceup@diabetes.ca. We are happy to help you get started.

Funds raised through Lace Up to End Diabetes support education, support services, advocacy, and diabetes research that could lead to the next big medical breakthrough.

Here are some examples:

• Funding world-class researchers in Canada who are working hard to change the future of diabetes, to fill gaps in knowledge and to find a cure.
• Reaching out to newly diagnosed people with vital support and the most up-to-date information and tools to help manage their diabetes.
• Enabling children with type 1 diabetes to attend Diabetes Canada D-Camps for an authentic summer camp experience where they learn to manage their diabetes while building lifelong friendships.
• Advocating on behalf of people with diabetes.
• Providing healthcare professionals with the latest information and advancements in diabetes research so they can offer the best care to their patients.

You can input and track your cash donations online by logging in and clicking the “Add” button in the personal donations widget of your participant centre.

Please note: Cash donations entered online will not count towards your fundraising achievement badges. These donations will remain unconfirmed until we receive and deposit them.

To submit your cash donations, complete the donor information on the offline donation form for each individual one. To avoid mailing cash, send a cheque for the total too,

Lace Up to End Diabetes
Diabetes Canada
1300 - 522 University Avenue
Toronto, ON M5G2R5

Would you like the cash donations you enter on the app to be counted towards your achievement badges? We recommend you make a self-donation using your own credit card for each individual cash donation you receive.

Please note: When you're entering your credit card donation, include your donor's information under the first section of the form. This will ensure they receive a tax receipt for any donation over $15. Enter your own credit card information under Billing Information.

There are a couple of different ways. Most of the time you will receive an email with a link to the sender’s fundraising page. When you click on that link, you 'll be redirected to their page where you’ll see a Donate button; click ‘and complete the form.

You may also see a post on social media—the process is the same.

If you do not have a link, visit our website and click Donate in the top navigation. From there you can search for the person or team you wish to donate to.

All online donors who donate $15 or more will receive an electronic copy of their official tax receipt at the email address they supplied when completing their donation. Sometimes receipts end up in junk or spam folders, so be sure to check those, too. If you have trouble finding your tax receipt, please contact laceup@diabetes.ca.