1. How do I participate in Lace Up to End Diabetes?

To get started, register online using your desktop or the new Lace Up app (for detailed instructions, see the 'Registration' and 'Lace Up app' sections below). Your first step is to decide whether you'll participate on your own, as the captain of a team, or as the member of an already existing team. Once you've registered, it's time to start fundraising online and tracking your activity. We invite you to #LaceUpYourWay! You choose the activity and you set the pace. Walk, run, ride, or move your way through the month of September. You'll find detailed instructions on how to track your activity and fundraise online below.

2. How do I track my activity?

Download the Lace Up app on Google Play or the App Store. Use it to track your activity and join movement challenges exclusive to the app.

1. How do I register for Lace Up? What happens next?

It’s easy to register online today using your desktop or the new Lace Up app!

On the app:

  • Download the app on Google Play or the App Store
  • Click the Register button and follow the steps for desktop below

On your desktop:

  • Click 'Join' on the homepage
  • Choose from 'Start a team', 'Join a team', or 'On your own'
  • Complete the registration form to access your personal fundraising page and/or team fundraising page


If you are participating with family, it is up to you to decide how you wish to join. Our website is designed to enable so you can have a fundraising page for each family member to fundraise from their own networks and then join them together as a ‘Team’. However, some families opt to fundraise together and promote one family page. For support on making the best choice for your family, contact us at laceup@diabetes.ca.

If you are participating with colleagues, we recommend choosing the ‘Start a Team’ option when you join, so that everyone involved in your initiative can manage their own personal fundraising page.

Once you register, you will receive a welcome email to help you start your movement and your fundraising. As you fundraise, you’ll receive updates about the upcoming event, along with badges as you achieve new milestones.

2. How do I join a team that already exists?

You need to know the Team Name or the Team Captain’s Name to find them. From there, it’s simple:

  • Click ‘Join’ on the homepage
  • Select the ‘Join a Team’ option
  • Seach the Team Name or Team Captain’s Name
  • Click the ‘Join’ button next to the correct search result
  • Complete the registration form to access your personal fundraising page.


3. Is there a registration fee

There is no fee to join. All participants are encouraged to raise funds online. We cheer on your fundraising success through a variety of badges at different fundraising tiers ($75, $150, $250, $500, $1,000, and $2,500)

1. How do I fundraise? Is there a fundraising minimum?

There is no fundraising minimum required to participate. We cheer on your fundraising success through badges and emails at different milestones throughout your experience.

Once you have completed your online registration from your phone, tablet, or computer, you’ll be logged in to your Participant Centre. This is your hub for online fundraising!

From the Participant Centre you can set up your personal and/or team page, copy your page link, update your goal and much more. It’s also where you’ll be able to see which badges you’ve earned so far, and what you can do to earn the rest!

Download the app: The Lace Up app is the easiest way to fundraise online. It will allow you to share your page directly with friends and family through your favorite messaging and social media platforms! Join challenges, track your activity, and earn badges as you go. See the 'Lace Up app' section below for more information on how to fundraise on the app.

If you need assistance contact laceup@diabetes.ca. We are happy to help you get started!

2. What will you do with the funds that I raise?

Funds raised through Lace Up to End Diabetes support education, support services, advocacy, and diabetes research that could lead to the next big medical breakthrough.

Here are some examples:

  • Funding the best researchers in Canada who are working hard to change the future of diabetes, to fill gaps in knowledge and ultimately find a cure.
  • Reaching out to newly diagnosed people with vital support and the most up-to-date information and tools to help manage their diabetes.
  • Enabling children with type 1 diabetes to attend D-Camps, an authentic summer camp experience where they learn to manage their diabetes while building lifelong friendships.
  • Advocating on behalf of people with diabetes.
  • Providing healthcare professionals with the latest information and advancements in diabetes research so they can offer the best care to their patients.

3. How do I submit cash donations?

You can input and track your cash donations online by:

  • On the website: Logging in and clicking the 'Add' button in the 'Personal Donations' widget of your Participant Centre.
  • On the app: Logging in and tapping the 'Donations' tab on the bottom navigation bar and tapping 'Cash'.

Please note: Cash donations entered online this way will not be counted towards your fundraising achievement badges. These donations will remain 'Unconfirmed' until we are able to receive and deposit them.

To submit your cash donations to use, please complete the donor information requested on the Offline Donation Form for each individual cash donation that you receive. To avoid mailing cash, send in a cheque for the total of all cash donations listed on your Offline Donation Form to:

Lace Up to End Diabetes
Diabetes Canada
1300 - 522 University Avenue
Toronto, ON M5G2R5

If you would like the cash donations you enter on the app to be counted towards your achievement badges, we ask that you make a self-donation using your own credit card for each individual cash donation that you receive.

Please note: When you're entering your credit card donation, be sure to include your donor's information under the first section ('Donor Information') of the form. This will ensure they receive a tax receipt for any donation over $15. Then, enter your own credit card information under the second section of the form, 'Billing Information'.

1. How do I make an online donation?

Great question! There are a couple of different ways you can donate. Most of the time you will receive an email with a link to the sender’s fundraising page. When you click on that link, you 'll be redirected to their page where you’ll see a Donate button. Click ‘Donate’ and complete the form to make your donation.

You may also see a post on social media—the process is the same. Click on the link in the post, which takes you to your personal Lacer fundraising page. Click ‘Donate’ and complete the form.

If you do not have the link, no problem. Visit our website and click ‘Donate’ in the top navigation. From there you can search for the person or team you wish to donate to.

2. When will I receive my tax receipt?

All online donors who make a donation of $15 or more will receive an electronic copy of their official tax receipt at the email address they supplied when completing their donation. Sometimes receipts sneak into junk or spam folders, so be sure to check those too. If you have trouble finding your tax receipt, please contact laceup@diabetes.ca.

1. How do I download the app?

To download the Lace Up app, visit Google Play or the App Store and search 'Lace Up to End Diabetes' or 'Diabetes Canada'. Once the app is downloaded, you'll be able to click on the app icon to open it. 

2. How do I log in to the app?

If you've already created a username and password by registering for Lace Up on a desktop, you can use the same information to log in on the app. 

If you haven't created a username and password yet, tap the 'Register' button in the app to be redirected to our website. From there, select 'Join' and register for Lace Up based on how you want to participate: On your own, Start a team, or Join a team.

3. How do I fundraise on the app?

Go to the 'Messages' tab with a paper airplane icon in the bottom navigation bar. Tap on whichever conversation starter speaks to you, then tap the social channel that you want to share your page on.

When you first download and set-up the app, you'll choose which messaging and social channels you'll use to fundraise from. Options include: What's App messaging, SMS messaging, Email, LinkedIn, Facebook, Twitter, and Snapchat.

Learn more in the Lace Up App User Guide or watch the video: Send Text, Emails and Share to Socials.

4. How do I use activity tracking or join challenges on the app?

When you first download and set-up the app, you'll be able to sync it with popular fitness trackers like Google Fit, Apple Health, Strava, FitBit and Garmin.

Go to the 'Activity' tab with a heartrate icon in the bottom navigation bar to view your activity, your team's activity, and the challenges. Select 'Resync Activity Data' to make sure your fitness tracking is up to date, or select 'Add Activity' to manually add your movement.

Log your activity in the app by clicking big green 'Start' button under the 'Activity' tab when you're ready to move! Or, use 'Add Activity' to manually add what you've accomplished.

Learn more in the Lace Up App User Guide or watch the video: Track Activity and Join Challenges.

5. Why do I need to allow the app access to my location?

The location settings on the app are used to display activity challenges based on distance and location. Particularly if you are tracking your activity in the app directly, your location is needed to calculate how many kilometres you've moved.

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